Terms of service

Plain English, because you should be able to read this in five minutes. Using Forwrd means you accept it.

1. What we do

You text our number. We turn that text, and any photo attached to it, into an email and send it to an address you have confirmed is yours. It runs one way: email sent back to you does not reach your phone.

Forwrd Personal adds your own US local number. Anyone may text it; we email each text to you, and when you reply to that email we text your reply to that person from your number, on your behalf. We only ever text someone who has texted your number first.

2. Your account

You set an account up by texting @setup, or, before texting goes live, by pre-ordering on the pre-order page. You are responsible for the phone bound to the account and for the addresses you add. Do not add an address you do not control. The first time a pre-ordered phone texts us we ask it to reply LOCK IN, and nothing is forwarded until it does. If you lose the phone, text @unlock from it if you still can, or email us and we will unbind it.

3. What it costs

Forwrd: $7.99/month or $72/year, including one email address. Forwrd Personal: $13.99/month or $145/year, including one email address and your own number. Billing is in advance through Stripe and renews until you cancel.

Extra email addresses are currently free.

Your carrier may charge you for the texts you send us. That is between you and them; we never see it.

4. Pre-orders

Before texting goes live you can pre-order Forwrd at $5.99/month or $60/year, or Forwrd Personal at $11.99/month or $120/year. A Forwrd Personal number is assigned when texting goes live, not before.

• You are charged today, when you pre-order, and then every month or year in advance.
• Your pre-order price is kept for as long as your subscription stays active. It does not rise to the normal price at launch. If you cancel and later sign up again, the price then on offer applies.
• Extra email addresses are free for pre-order customers.
• You can cancel any time from the billing portal: sign in, then choose “Manage billing”.
• Refunds. If you cancel before texting goes live, we refund everything you paid, in full: email support@forwrd.email to request it. After launch, cancelling stops future charges, and there is no refund for time already paid for.

5. Cancelling and refunds

Cancel any time on the billing page — text @cancel and we email you the link, or use the button on your account page. Cancelling stops the next charge; the service runs to the end of the period you already paid for. There is no refund for time already paid for, except the full pre-launch refund for pre-orders in section 4 — and if something on our side broke and you paid for time you could not use, email us and we will make it right.

6. If a payment fails

We keep forwarding for 7 days after a failed payment and text you a link to fix it. After that, forwarding stops until the account is paid up.

7. Fair use

Do not use Forwrd to send bulk or unsolicited messages, to harass anyone, to break the law, or to relay messages to an address that is not yours. Do not try to break, overload or reverse-engineer the service. We may suspend an account that does any of these, and we will tell you why.

Your Forwrd Personal number. Replies we text from your number are sent on your behalf, and you are responsible for what you send, exactly as if you had typed it on a phone. Up to 100 replies a day. We never text anyone who has texted STOP to your number. The number is provided with the plan: it is not yours to keep or transfer. If you cancel, or move to the plan without a number, we keep the number for you for 30 days and then release it; resubscribe within those 30 days and you keep it.

8. Delivery is not guaranteed

We depend on carriers, on Cloudflare and on your email provider. Almost every message arrives within seconds; some will not arrive at all, because networks fail and spam filters exist. Do not rely on Forwrd for emergencies or for anything where a missed message causes real harm. In an emergency, call someone.

9. Our liability

The service is provided as it is, without warranties beyond those the law gives you and that we cannot exclude. If we do owe you something, our total liability is limited to what you paid us in the twelve months before the problem. We are not liable for indirect or consequential loss, such as an opportunity missed because a message was late.

10. Ending it

You can stop any time by cancelling or by texting STOP. We can end an account for a breach of section 7, for non-payment, or by giving 30 days' notice and refunding the unused part of what you paid. If we shut the service down entirely, we will give at least 30 days' notice by email.

11. Changes to these terms

We will email you before a material change takes effect. Continuing to use Forwrd after that means you accept the new version.

12. Contact

support@forwrd.email. The privacy page and the SMS policy are part of these terms.